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Customer Service: Career Success Through Customer Satisfaction

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service [signed]

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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

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Becoming American Express: 150 Years of Reinvention and Customer Service

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The Best Customer Service Quotes Ever Said

Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

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CITYCONOMY: Service for your City

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