Becoming American Express: 150 Years of Reinvention and Customer Service

The Choreography of Customer Service: High Touch Service in a Touch Free World

The 5 Principles of IT Customer Service Success

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book)

The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd

The Best Customer Service Quotes Ever Said

Only The Best On Customer Service (Only The Best Series)

The Orient Express: The History of the Orient Express Service from 1883 to 1950

The Service Edge: 101 Companies That Profit from Customer Care

42 Rules for Superior Field Service: The Keys to Profitable Field Service and Customer Loyalty

Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

Becoming Vegan, Express Edition: The Everyday Guide to Plant-based Nutrition

Smile: Sell More with Amazing Customer Service. The Essential 60-Minute Crash Course

Sticky Customer Service: Stop Churning Customers and Start Growing Your Business

Step Away from the Drill: Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service [signed]

Unleashing Excellence: The Complete Guide to Ultimate Customer Service

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

On Becoming a Biologist

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

ManageFirst: Customer Service with Online Exam Voucher

Becoming a Writer

Chief Customer Officer : Getting Past Lip Service to Passionate Action

REFLECT: Becoming Yourself by Mirroring the Greatest Person in History

Raving Fans: A Revolutionary Approach To Customer Service

Customer Service: Career Success Through Customer Satisfaction

Becoming America, Volume II: From Reconstruction

Up Front!: Becoming the Complete Choral Conductor

Small Gas Engines: Fundamentals, Service, Troubleshooting, Repair, Applications

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