How to Deal with Difficult Customers. 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
Description
Praise for How to Deal with Difficult Customers «The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective.» –Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida «Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process.» –Mike Roscoe, Editor in Chief, Dealer Magazine «I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice.» –Warren Lada, Senior Vice President, Saga Communications «An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential.» –Mike Tomberlin, CEO, The Tomberlin Group «Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process.» –Dan Janal, President, PRleads.com «What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliver results year-in and year-out, read, re-read, and apply the lessons of this book.» –Randy Pennington, author, Results Rule!
Technical Details
abonement: | false |
age: | 0 |
author: | Dave Anderson |
genres_list: | 5061,5385,5386 |
ISBN: | 9780470086339 |
lang: | en |
publisher: | John Wiley & Sons Limited |
Type: | book |
Форматы: |
Price history chart & currency exchange rate
Customers also viewed
![Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers [Soft Cover ]
Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers [Soft Cover ]](http://pictures.abebooks.com/isbn/9781632651174-us.jpg)
26%
~ 1,300.00 руб.
Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers [Soft Cover ]
abebooks.com![The Running the Room Companion: Issues in classroom management and strategies to deal with them
The Running the Room Companion: Issues in classroom management and strategies to deal with them](http://pictures.abebooks.com/isbn/9781913622404-us.jpg)
23%
~ 1,940.00 руб.
The Running the Room Companion: Issues in classroom management and strategies to deal with them
abebooks.com![Assholes: A Field Guide: How to Deal with Difficult People At Home or at Work
Assholes: A Field Guide: How to Deal with Difficult People At Home or at Work](http://pictures.abebooks.com/isbn/9781547297382-us.jpg)
22%
~ 1,200.00 руб.
Assholes: A Field Guide: How to Deal with Difficult People At Home or at Work
abebooks.com![Managing Government Employees : How to Motivate Your People, Deal With Difficult Issues, And Achieve Tangible Results
Managing Government Employees : How to Motivate Your People, Deal With Difficult Issues, And Achieve Tangible Results](http://pictures.abebooks.com/isbn/9780814408872-us.jpg)
20%
~ 1,460.00 руб.
Managing Government Employees : How to Motivate Your People, Deal With Difficult Issues, And Achieve Tangible Results
abebooks.com![How To Talk To KIDS About Bullying: Parents & teachers guide with effective strategies on how to identify & deal with social & school bullying, cyberb
How To Talk To KIDS About Bullying: Parents & teachers guide with effective strategies on how to identify & deal with social & school bullying, cyberb](http://pictures.abebooks.com/isbn/9781696774574-us.jpg)
17%
~ 1,110.00 руб.
How To Talk To KIDS About Bullying: Parents & teachers guide with effective strategies on how to identify & deal with social & school bullying, cyberb
abebooks.com![The Restaurant Managers' and Waiters' Guide Book: How to be a Great Server, Handle Difficult Customers, Earn Big Tips & Keep Your Sanity!
The Restaurant Managers' and Waiters' Guide Book: How to be a Great Server, Handle Difficult Customers, Earn Big Tips & Keep Your Sanity!](http://pictures.abebooks.com/isbn/9780692848616-us.jpg)
14%
~ 895.00 руб.
The Restaurant Managers' and Waiters' Guide Book: How to be a Great Server, Handle Difficult Customers, Earn Big Tips & Keep Your Sanity!
abebooks.com![When Friendship Hurts: How to Deal With Friends Who Betray, Abandon, or Wound You Format: Paperback
When Friendship Hurts: How to Deal With Friends Who Betray, Abandon, or Wound You Format: Paperback](http://pictures.abebooks.com/isbn/9780743211451-us.jpg)
+1%
7%
~ 980.00 руб.
When Friendship Hurts: How to Deal With Friends Who Betray, Abandon, or Wound You Format: Paperback
abebooks.com![Happier Now: How to Stop Chasing Perfection and Embrace Everyday Moments (Even the Difficult Ones)
Happier Now: How to Stop Chasing Perfection and Embrace Everyday Moments (Even the Difficult Ones)](http://pictures.abebooks.com/isbn/9781683641100-us.jpg)
+1%
4%
~ 880.00 руб.
Happier Now: How to Stop Chasing Perfection and Embrace Everyday Moments (Even the Difficult Ones)
abebooks.com![Chess for Beginners: A Clear and Complete Guide to Easily Learn How to Play Chess with Basic Tactics, Strategies, and Tips for Beginners
Chess for Beginners: A Clear and Complete Guide to Easily Learn How to Play Chess with Basic Tactics, Strategies, and Tips for Beginners](http://pictures.abebooks.com/isbn/9781801572002-us.jpg)
+1%
1%
~ 770.00 руб.
Chess for Beginners: A Clear and Complete Guide to Easily Learn How to Play Chess with Basic Tactics, Strategies, and Tips for Beginners
abebooks.com![The Pricing Roadmap: How to Design B2B SaaS Pricing Models That Your Customers Will Love
The Pricing Roadmap: How to Design B2B SaaS Pricing Models That Your Customers Will Love](http://pictures.abebooks.com/isbn/9781544536316-us.jpg)
1%
~ 1,360.00 руб.
The Pricing Roadmap: How to Design B2B SaaS Pricing Models That Your Customers Will Love
abebooks.com![How to Pick Stocks Like Warren Buffett: Profiting from the Bargain Hunting Strategies of the World's Greatest Value Investor [signed] [first edition]
How to Pick Stocks Like Warren Buffett: Profiting from the Bargain Hunting Strategies of the World's Greatest Value Investor [signed] [first edition]](http://pictures.abebooks.com/isbn/9780071357692-us.jpg)
+1%
1%
~ 910.00 руб.
How to Pick Stocks Like Warren Buffett: Profiting from the Bargain Hunting Strategies of the World's Greatest Value Investor [signed] [first edition]
abebooks.com![How To Play Spades: A Beginner's Guide to Learning the Spades Card Game, Rules, & Strategies to Win at Playing Spades
How To Play Spades: A Beginner's Guide to Learning the Spades Card Game, Rules, & Strategies to Win at Playing Spades](http://pictures.abebooks.com/isbn/9781980980957-us.jpg)
+1%
1%
~ 760.00 руб.
How To Play Spades: A Beginner's Guide to Learning the Spades Card Game, Rules, & Strategies to Win at Playing Spades
abebooks.com![The Source Of The Deal: How to Dominate the Wholesale Real Estate Market and Generate Massive Cashflow
The Source Of The Deal: How to Dominate the Wholesale Real Estate Market and Generate Massive Cashflow](http://pictures.abebooks.com/isbn/9781718067059-us.jpg)
+1%
1%
~ 2,280.00 руб.
The Source Of The Deal: How to Dominate the Wholesale Real Estate Market and Generate Massive Cashflow
abebooks.com![How to Raise Kids Who Aren't Assholes: Science-Based Strategies for Better Parenting - From Tots to Teens
How to Raise Kids Who Aren't Assholes: Science-Based Strategies for Better Parenting - From Tots to Teens](http://pictures.abebooks.com/isbn/9780593086933-us.jpg)
+1%
1%
~ 930.00 руб.
How to Raise Kids Who Aren't Assholes: Science-Based Strategies for Better Parenting - From Tots to Teens
abebooks.com![How to Raise Kids Who Arent Assholes Science-Based Strategies for Better Parenting--from Tots to Teens
How to Raise Kids Who Arent Assholes Science-Based Strategies for Better Parenting--from Tots to Teens](http://pictures.abebooks.com/isbn/9780593086957-us.jpg)
+1%
1%
~ 970.00 руб.
How to Raise Kids Who Arent Assholes Science-Based Strategies for Better Parenting--from Tots to Teens
abebooks.com![How People Tick : A Guide to over 50 Types of Difficult People and How to Handle Them
How People Tick : A Guide to over 50 Types of Difficult People and How to Handle Them](http://pictures.abebooks.com/isbn/9780749454593-us.jpg)
+1%
1%
~ 1,180.00 руб.
How People Tick : A Guide to over 50 Types of Difficult People and How to Handle Them
abebooks.com![Joke Microbiologist Gifts No Matter How Difficult The Days May Get Never Forget The Reason. Cool 11oz 15oz Mug For Coworkers From Boss Ceramic Novelty Coffee Mugs 11oz 15oz Mug Tea
Joke Microbiologist Gifts No Matter How Difficult The Days May Get Never Forget The Reason. Cool 11oz 15oz Mug For Coworkers From Boss Ceramic Novelty Coffee Mugs 11oz 15oz Mug Tea](http://i5.walmartimages.com/asr/d66364b5-7c77-46f6-bf5b-f2f9dd1f2a2f.3e21f38e3a67f61c3e12e2e5252f565f.jpeg?odnHeight=450&odnWidth=450&odnBg=ffffff)
+1%
1%
~ 1,450.00 руб.
Joke Microbiologist Gifts No Matter How Difficult The Days May Get Never Forget The Reason. Cool 11oz 15oz Mug For Coworkers From Boss Ceramic Novelty Coffee Mugs 11oz 15oz Mug Tea
walmart.com![Fly Fishing Strategies & Tactics: How to Hook and Land More Trout (Freshwater Angler) [first edition]
Fly Fishing Strategies & Tactics: How to Hook and Land More Trout (Freshwater Angler) [first edition]](http://pictures.abebooks.com/isbn/9781589232198-us.jpg)
+1%
1%
~ 2,090.00 руб.
Fly Fishing Strategies & Tactics: How to Hook and Land More Trout (Freshwater Angler) [first edition]
abebooks.com![Win New Customers: How to Attract, Connect, and Convert More Prospects into Customers in 60 Days Using Digital Marketing
Win New Customers: How to Attract, Connect, and Convert More Prospects into Customers in 60 Days Using Digital Marketing](http://pictures.abebooks.com/isbn/9781977601704-us.jpg)
1%
~ 760.00 руб.
Win New Customers: How to Attract, Connect, and Convert More Prospects into Customers in 60 Days Using Digital Marketing
abebooks.com![Unlimited Memory: How to Use Advanced Learning Strategies to Learn Faster, Remember More and be More Productive
Unlimited Memory: How to Use Advanced Learning Strategies to Learn Faster, Remember More and be More Productive](http://pictures.abebooks.com/isbn/9781631611353-us.jpg)
+1%
1%
~ 3,490.00 руб.
Unlimited Memory: How to Use Advanced Learning Strategies to Learn Faster, Remember More and be More Productive
abebooks.com![Uplifting Leaders! How to Have Difficult Conversations that Motivate and Inspire
Uplifting Leaders! How to Have Difficult Conversations that Motivate and Inspire](http://pictures.abebooks.com/isbn/9781637329313-us.jpg)
1%
~ 1,220.00 руб.
Uplifting Leaders! How to Have Difficult Conversations that Motivate and Inspire
abebooks.com![Boundaries Face to Face: How to Have That Difficult Conversation You've Been Avoiding
Boundaries Face to Face: How to Have That Difficult Conversation You've Been Avoiding](http://pictures.abebooks.com/isbn/9780310221524-us.jpg)
+1%
1%
~ 1,450.00 руб.
Boundaries Face to Face: How to Have That Difficult Conversation You've Been Avoiding
abebooks.com![Inspired: How to Create Tech Products Customers Love (Silicon Valley Product Group)
Inspired: How to Create Tech Products Customers Love (Silicon Valley Product Group)](http://pictures.abebooks.com/isbn/9781119387503-us.jpg)
+1%
1%
~ 1,530.00 руб.
Inspired: How to Create Tech Products Customers Love (Silicon Valley Product Group)
abebooks.com![Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)](http://pictures.abebooks.com/isbn/9781118968055-us.jpg)
+1%
1%
~ 720.00 руб.
Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
abebooks.com![Basketball Analytics : Objective and Efficient Strategies for Understanding How Teams Win
Basketball Analytics : Objective and Efficient Strategies for Understanding How Teams Win](http://pictures.abebooks.com/isbn/9781492923176-us.jpg)
+1%
1%
~ 795.00 руб.
Basketball Analytics : Objective and Efficient Strategies for Understanding How Teams Win
abebooks.com![How Schools Thrive: Building a Coaching Culture for Collaborative Teams in PLCs at Work® (Effective coaching strategies for PLCs at Work®)
How Schools Thrive: Building a Coaching Culture for Collaborative Teams in PLCs at Work® (Effective coaching strategies for PLCs at Work®)](http://pictures.abebooks.com/isbn/9781947604599-us.jpg)
+1%
1%
~ 2,560.00 руб.
How Schools Thrive: Building a Coaching Culture for Collaborative Teams in PLCs at Work® (Effective coaching strategies for PLCs at Work®)
abebooks.com![Large Decorative Woven Cotton Rope Basket, Tall Laundry Basket Storage With Handles, Suitable For Toys, Throws, Pillows & Towels
Large Decorative Woven Cotton Rope Basket, Tall Laundry Basket Storage With Handles, Suitable For Toys, Throws, Pillows & Towels](http://ae04.alicdn.com/kf/Ha087086e27474954a8b8c05de4981c86w.jpg)
-1%
1%
~ 3,390.00 руб.
Large Decorative Woven Cotton Rope Basket, Tall Laundry Basket Storage With Handles, Suitable For Toys, Throws, Pillows & Towels
aliexpress.com![Женские осенне-зимние облегающие брюки размера плюс, черные брюки с высокой талией, на шнуровке, 2 в 1, двойка-обманка
Женские осенне-зимние облегающие брюки размера плюс, черные брюки с высокой талией, на шнуровке, 2 в 1, двойка-обманка](http://ae04.alicdn.com/kf/Se0439d4c11ca4e9e82e57678449af720U.jpg)
1%
~ 1,610.00 руб.
Женские осенне-зимние облегающие брюки размера плюс, черные брюки с высокой талией, на шнуровке, 2 в 1, двойка-обманка
aliexpress.ru![Надувная игрушка, герметичная надувная палочка яркого цвета, надувной пиратский резак, имитация пиратского резака, детская надувная игрушка
Надувная игрушка, герметичная надувная палочка яркого цвета, надувной пиратский резак, имитация пиратского резака, детская надувная игрушка](http://ae04.alicdn.com/kf/Sb691c6476ec448c7a58f79a82681a7ef5.jpg)
+1%
1%
~ 37.30 руб.
Надувная игрушка, герметичная надувная палочка яркого цвета, надувной пиратский резак, имитация пиратского резака, детская надувная игрушка
aliexpress.ru