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1.how to choose correct size for exampl you must know your foot length.if your foot length is 265mm .you must choose the us size 8.5(it is eur size 42 uk size 7.5) 2.when will we ship it normally, we ship within 48 hours after received the order but if some are out of stock, or bad weather efftct and other reasons, we will contact with you at once, then you can go on waiting it or choose other style/color to replace, or you can apply to refund. and if you are not satisfied,please do not open a dispute directly,you can contact us at the first time,we will solve it quickly and in the way.