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buyers can receive a partial refund, and keep the item(s) if they are not as described or with quality issues by negotiating directly with seller within 30 days from the day the item(s) were received. buyers may return the item(s) for a refund if they are not as described or with quality issues within 7 days from the day the item(s) were received.the buyer is required to afford the return shipping cost, based on the condition of the item(s) received.