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dhgate professional factory shop the highest quality to provide you with high-quality service and after-sales service, we have a large inventory, and each product is tested one by one before sending. 1. we do not accept any refund without no reason. 2. we don't refund full if the partial items is damaged in delivery due to some objective matter. but we can accept a partial refund for compensating the damaged part. 3. if the product has quality problems, you can take pictures and vedio to us. when we confirm it , we will give you a satisfactory solution and refund you the damaged part.