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in case you received a wrong item, it must be returned in its original and unused condition & must also be in its original box and packing. if any problems with our product, you can request returning or refunding within 7 days after receiving the items.
but pls contact with our customer service first before returning or opening a refund. it's normal range. please be rest assured to buy. it might take much longer in sailing season, such as 3.25big promotion, christmas season, china spring festival, etc..syi