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is there any warranty for the machine? all machines have a one-year warranty for the machine host and three months for accessories, plus life-time technical support and online after-sale services. 2. if the machines broken during the shipment, will you support us? a2. if it is confirmed that there is broken during the shipment, we will contact the company for a claim for you. 3.can we customize my logo on the products? a3.sure. we support oem with certain quantity. 4.are you manufacture or trading company ? a4. we are the factory and will deliver the goods to you directly from the factory. 6.what should i do if i don't know how to use the machine? a6.we provide instruction video and user manual for your reference, plus 24 hours on line service..syi