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all of our offers are backed by 100% satisfaction guarantee, if for any reason you are not satisfied, you can return your item(s) to us in its original condition for a full refund or exchange. before mailing the item back to us, please contact us for the detailed return/exchange instruction so we can provide you with rma number. as soon hen we receive your item(s) back we will then refund your money for the purchase; please note that we cannot refund shipping and handling fees.