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size:(width) 27cm * (height) 19cm * (thickness) 8cm shoulder strap length: 114cm about the service: 1. if you have a damaged or wrong product, you do not have to return the product. you can make a refund and we will give you a full refund. or contact us for the product again. 2. if the package is lost during transport, we will get the full amount. three. after the order has been sent, we will be in the tracking number in order. you can track the information on the website" www.17track.net (