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buyers can return item(s) for a refund within 7 days from the day the item(s) were received, and the buyer is to afford the return ship cost. the item(s) must be returned in the same exact condition as once it was delivered. buyers may return the item(s) for a refund if they are not as described or with quality issues within 7 days from the day the item(s) were received.the buyer is required to afford the return ship cost, based on the condition of the item(s) received. please note: when purchasing a customized name for embroidery, we will arrange personalized production.