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before delivery, we will check the product quality, make sure eveyrthing good condition, please rest assured all shoes bubble column wrap 80% of customers get it delivered within 7-15 days if the goods are lost, detained by customs, we will resend or refund please don"t hesitate to contact us if you have any questions or concerns before or after your purchase. we are committed to your 100% satisfaction please remember to pick up the coupon from our store before placing an order, choose the correct color + size, and make sure your address, zip code, and phone number are correct..syi