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we solemnly promise you that regardless of any reason for customs detention or package loss. as long as you haven't received the bag, please contact us as soon as possible, and we will give you a full refund or resend it for our logistics method is air freight by plane, and we will ship the goods within 48 hours of receiving the order after you make the payment. the normal logistics transportation time only takes ten to fifteen days to reach your hands. if there are any issues or dissatisfaction after you receive the package. please contact us as soon as possible. usually, we will reply within 24 hours to help you solve the problem. if satisfied, we request that you leave us a comment with a picture of your bag, which is very important to us. in order to reduce the buyer's import tax and even exempt the buyer from import tariffs, we will declare goods with a value far lower than the actual price paid by the customer for the goods. once your package is sent out, you will receive an email notification with a tracking number..syi