Yes! on Demand: How to Create Winning, Customized Library Service
Описание
Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons.When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library.
Характеристики
| author: | Кеті Л. Міддлтон |
| pages: | 144 |
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