What We Learned (the Hard Way) about Supervising Volunteers : An Action Guide for Making Your Job Easier

Get advice from over 85 on-the-job supervisors of volunteers about how to define volunteer work expectations, build relationships based on trust and respect, expand communication, be a coach and facilitator, and resolve performance problems. Author Lee's extensive knowledge plus anecdotes from colleagues in the field clarify what works and what doesn't! A great tool for designing formal training programs for staff who supervise volunteers, or for that matter, for those who supervise paid staff.