Service Science
sku: 31234233
13,934.82 руб.
Shipping from: Russia
Description
A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public's satisfaction and success in various areas of everyday life, from banking and communications to education and healthcare. Service Science provides managers and students of the service industries with the quantitative skills necessary to model key decisions and performance metrics associated with services, including the management of resources, distribution of goods and services to customers, and the analysis and design of queueing systems. The book begins with a brief introduction to the service sector followed by an introduction to optimization and queueing modeling, providing the methodological background needed to analyze service systems. Subsequent chapters present specific topics within service operations management, including: Location modeling and districting Resource allocation problems Short- and long-term workforce management Priority services, call center design, and customer scheduling Inventory modeling Vehicle routing The author's own specialized software packages for location modeling, network optimization, and time-dependent queueing are utilized throughout the book, showing readers how to solve a variety of problems associated with service industries. These programs are freely available on the book's related web site along with detailed appendices and online spreadsheets that accompany the book's «How to Do It in Excel» sections, allowing readers to work hands-on with the presented techniques. Extensively class-tested to ensure a comprehensive presentation, Service Science is an excellent book for industrial engineering and management courses on service operations at the upper-undergraduate and graduate levels. The book also serves as a reference for researchers in the fields of business, management science, operations research, engineering, and economics. This book was named the 2010 Joint Publishers Book of the Year by the Institute of Industrial Engineers.
Technical Details
abonement: | false |
age: | 0 |
author: | Mark Daskin S. |
genres_list: | 5662 |
ISBN: | 9780470877869 |
lang: | en |
publisher: | John Wiley & Sons Limited |
Type: | book |
Форматы: |
Price history chart & currency exchange rate
Customers also viewed
39%
~ 5,280.00 руб.
Science support by the Department of Defense : report / prepared by the Congressional Research Service Library of Congress ; transmitted to the Task Force on Science Policy Committee on Science
walmart.com-4%
36%
~ 5,600.00 руб.
1pc Vegetable Cutting Machine Multi-functional Vegetable Cutter Jelly Dicing Device Grater Cutting Vegetable Artifact Cucumber Slicer For Restaurant For Restaurants
temu.com-2%
35%
~ 11,610.00 руб.
5ft Christmas Inflatables Snowman Outdoor Yard Decor With Rotating Led Lights Christmas Blow Up Decoration Garden For Restaurants/supermarkets
temu.com34%
~ 4,540.00 руб.
Research policies for the social and behavioral sciences : report / prepared by the Congressional Research Service Library of Congress transmitted to the Task Force on Science Policy Committ
walmart.com-1%
33%
~ 12,620.00 руб.
Nugget Ice Makers Countertop, 35lbs/day Pebble With Chewable Ice, Self-cleaning Countertop Ice Maker With Ice Scoop And Ice Basket For Home, Kitchen, Bar
temu.com32%
~ 19,840.00 руб.
Science in the Service of Empire: Joseph Banks, the British State and the Uses of Science in the Age of Revolution
abebooks.com-13%
12%
~ 11,700.00 руб.
VEVOR Foldable Utility Service Cart, 3 Shelf 165LBS Heavy Duty Plastic Rolling Cart with Swivel Wheels (2 with Brakes), Ergonomic Handle, Portable Garage Tool Cart for Warehouse Office Home
vevor.com-8%
9%
~ 11,970.00 руб.
VEVOR Outdoor Grill Dining Cart with Double-Shelf, BBQ Movable Food Prep Table, Multifunctional Stainless Steel Table Top, Portable Modular Carts for Pizza Oven, Worktable with 2 Wheels, Carry Handle
vevor.com6%
~ 32,930.00 руб.
VEVOR Stainless Steel Work Prep Table Commercial Worktable Food Prep 24x60x34in
vevor.com-4%
5%
~ 12,580.00 руб.
VEVOR Stainless Steel Water Distiller 746W Water Distillation Kit 1 Gallon/4.3 L Water Distiller Home Countertop Connection Bottle Food-Grade Outlet Glass Container (Upgraded Design)
vevor.com-18%
2%
~ 29,260.00 руб.
VEVOR Pull Out Trash Drawer 17.7x22.8 Inch Raised Style Trash Bin with Pull-Out Tray Stainless Steel Trash Drawer with Handle for Outdoor Kitchen BBQ Island
vevor.com+2%
1%
~ 8,210.00 руб.
VEVOR Baby Food Maker, 430W Baby Food Processor with 750 ml Tritan Bowl, SUS304 Stainless Steel, 5 in 1 Baby Food Puree Blender Steamer Grinder for Food, Fruit, Vegetable, Meat
vevor.com1%
~ 4,500.00 руб.
158/200pcs 3d Magnetic Building Block Toy Ball Tube Magnetic Educational Toy Set
temu.com+1%
1%
~ 4,190.00 руб.
VEVOR Reversible Grill/Griddle, 9.7"x16.7" Pre-Seasoned Cast Iron Griddle, Rectangular Double Burner Griddle Pan, Non-Stick Family Pan Cookware with Handles, Flat Top Plate for BBQ, Gas Grill, Black
vevor.com-8%
1%
~ 21,310.00 руб.
VEVOR Rolling Ice Chest Cooler Cart 80 Quart, Portable Bar Drink Cooler, Beverage Bar Stand Up Cooler with Wheels, Bottle Opener, Handles for Patio, Backyard, Party and Pool, Black, FDA Listed
vevor.com1%
~ 6,090.00 руб.
1pc, Storage Folding Trolley Portable Plastic 4-wheel Folding 55l Trolley Supermarket Folding Trolley For Rv Outdoor Camping Picnic Office Travel Back To School Supplies
temu.com-3%
1%
~ 14,940.00 руб.
VEVOR Camping Kitchen Table, One-piece Folding Portable Cook Station with A Carrying Bag, Long Aluminum Camping Table 3 Side Tables, 2 Shelves & A Detachable Sink for Outdoor Picnics, BBQs, Camping
vevor.com-4%
1%
~ 4,720.00 руб.
VEVOR Folding Campfire Grill, Heavy Duty Steel Mesh Grate, 22.4" Portable Camping Grates Over Fire Pit, Camp Fire Cooking Equipment with Legs Carrying Bag, Grilling Rack for Outdoor Open Flame Cooking
vevor.com1%
~ 8,170.00 руб.
24 Inch Industrial Drum Fan, Floor Fan, 3 Speed Heavy Duty Metal Air Circulator, 360° Tilt With Casters Handle Etl Standard For Patios, Warehouse, Commercial, 5622 Cfm
temu.com1%
~ 22,620.00 руб.
VEVOR 120 Pound Manual Meat Mixer Sausage Hand Mixer Machine Stainless Steel
vevor.com-4%
1%
~ 9,870.00 руб.
VEVOR Camping Kitchen Table, One-piece Folding Portable Cook Station with A Carrying Bag, Aluminum Camping Table 4 Iron Side Tables & 2 Shelves, Ideal for Outdoor Picnics, BBQs, Camping, RV Traveling
vevor.com-6%
1%
~ 16,250.00 руб.
VEVOR Pastry Display Case, 2-Tier Commercial Countertop Bakery Display Case, Acrylic Display Box with Rear Door Access & Removable Shelves, Keep Fresh for Donut Bagels Cake Cookie, 22"x14"x14
vevor.com-2%
1%
~ 32,670.00 руб.
VEVOR Electric Meat Grinder, 661 Lbs/Hour 1100 W Meat Grinder Machine, 1.5 HP Electric Meat Mincer with2GrindingPlates,SausageKit Set Meat Grinder Heavy Duty, Home Kitchen & Commercial Use Red
vevor.com-16%
1%
~ 9,000.00 руб.
VEVOR BBQ Access Door, 31W x 24H Inch Double Outdoor Kitchen Door, Cold Plate Flush Mount Door, Wall Vertical Door with Handles, for BBQ Island, Grilling Station, Outside Cabinet
vevor.com-5%
1%
~ 5,410.00 руб.
VEVOR Swivel Campfire Grill, Fire Pit Grill Grate over Fire Pits, Heavy Duty Steel Grill Grates, 360° Adjustable Open Fire Outdoor Cooking Equipment, Portable Camp Fire Racks for Camping Outdoor BBQ
vevor.com-40%
1%
~ 21,580.00 руб.
VEVOR Rolling Ice Chest Cooler Cart 80 Quart, Portable Bar Drink Cooler, Beverage Bar Stand Up Cooler with Wheels, Bottle Opener, Handles for Patio Backyard Party Pool, Wooden Rattan Accent, Brown
vevor.com-17%
1%
~ 10,130.00 руб.
VEVOR Ingredient Storage Bin, 11.4 Gallon Capacity Shelf Ingredient Bin, 280 Cup Flour Bins on Wheels Commercial Prosave Shelf-storage Ingredient Bin with Lid and Scoop Rice Bin for Kitchen White
vevor.com-2%
1%
~ 15,720.00 руб.
VEVOR 46" Electric BBQ Rotisserie Grill Kit, 90 lbs Capacity Heavy Duty Grilling Kit, Automatic 42W Motor and Height Adjustable Universal Roaster Stand, Stainless Steel Hexagon Spit Rod for Pig Lamb
vevor.com1%
~ 2,310.00 руб.
Li-ion Replacement for Type B Battery DC34 DC35 DC31 DC44 DC45 Cordless Handheld Vacuum Cleaner (Not fit Type A)
aliexpress.com