Service America! Doing Business in the New Economy [signed]
![Service America! Doing Business in the New Economy [signed]](http://pictures.abebooks.com/isbn/9780870946592-us.jpg)
sku: COM9780870946592SIGNED
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Description
Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity
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