Production & Operations Management : Quality, Performance, and Value

Balanced introduction to P/OM combines managerial issues with technical tools and quantitative applications, emphasizing practical applications in actual organizations throughout the text and in POM in Practice features. This edition emphasizes quality, international issues, competitiveness, and service organizations. The author, an examiner for the Baldrige National Quality Award, integrates core concepts underlying award criteria throughout the text. New chapters address the scope of performance measurement in operations as well as fundamental issues of quality control and process improvement. Other new or expanded material on quality and manufacturing in strategic planning, quality function deployment, teamwork, push and pull distribution systems, and constraint management assures complete, timely coverage. Quantitative chapters now include a section of solved problems for better understanding of techniques. Flexible organization allows instructors to either focus on broad managerial issues of P/OM or emphasize quantitative techniques and management-science applications. A new recurring example presents basic themes and concepts against the backdrop of Mamma Mia's Pizzeria. Examples appear in chapter introductions, with references within the chapter.