Principles and Practices of Organizational Performance Excellence

Many organizations are realizing bona fide reward payoffs using a systematic continuous approach to quality and quality improvement. Divided into two sections, this book begins with an easy overview of quality fundamentals and productivity followed by a more detailed explanation of the key quality improvement tools and techniques.Focusing on a systems approach to quality improvement, Cartin presents a holistic method that identifies the needs and expectations of all the key stakeholders.