Lip Service

Here they are . . . 50 stories of the worst customer service in America. We’ve all been at the receiving end of poor or just downright bad customer service, but best selling author and professional speaker Hal Becker, the #1 salesperson for Xerox in his earlier career, tells it like it is. Let's face it. Getting good customer service these days is about as easy as winning the lottery. In this enlightening collection of true stories, Hal Becker takes a look at how bad customer service has gotten. But, while he’s at it he also makes suggestions as to what can be done to improve it. Also, on the flip side of the coin—the book features interviews with the 10 best companies that are the tops at meeting the needs of their customers and providing exemplary customer service and free help (rather than a lot of “lip service”). "Hal Becker has done it again. . . . a light-hearted approach to a serious issue facing all businesses today . . . how to serve and keep customers."—Ray Gross, Senior Vice President, ADT Security Services "Hal Becker's new book is a classic about customer service. It has given me a lot to think about and a new motivation to always satisfy the customer."—Pat Williams, General Manager, Orlando Magic "This is a great book for anyone whose livelihood depends on serving consumers or customers. Those who manage service environments would do well to require their employees to read these instructive stories. It's a fun way to do important training."—Joel Hyatt, Founder, Hyatt Legal Services "Hal Becker's creative 'what should be done' approach makes the anecdotal stories a unique training book on customer service, one that is entertaining and educational."—Peter T. Gaughn, President & CEO, PIP Printing