Lessons from the Heart of American Business. A Roadmap for Managers in the 21st Century

One of America’s most respected executives offers his management insights on how to do business now — and into the next century.
Since taking over as chairman and chief executive officer of United Airlines, Gerald Greenwald has seen operating margins and productivity go up, labor grievances go down, and the stock price more than double. In LESSONS FROM THE HEART OF AMERICAN BUSINESS, Greenwald shares his extraordinary experiences and insights on how businesses in America operate today. He di