HVAC Customer Service Handbook - 4th Edition
Описание
Thousands of plumbing, heating and air-conditioning professionals use this book. While HVAC pros can not control the weather, there are numerous behavioral aspects that are controllable, such as attitude, listening, empathy and teamwork. The flowcharts offer a step-by-step approach to fast and professional problem resolution. This book is easy to read, well-illustrated and written by an industry expert. More than 140 colleges use this book in their soft skills and workforce development curriculum.
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