Dispatcher Stress: 50 Lessons on Beating the Burnout (The Healthy Dispatcher Series)

Working in a 9-1-1 communications center can take a toll. Recent studies have proven the link between handling traumatic calls of life-threatening nature and the onset of burnout, compassion fatigue, and even PTSD symptoms. Over the life of a 9-1-1 professional’s career, these symptoms— including emotional numbing, avoidance and isolation, and hypervigilance— can cause effects felt both on and off the job. We may grow disconnected from callers and coworkers, seem distant to family and friends, and perceive the world in a different way. Those who thrive in their 9-1-1 career for the long haul - to retirement and beyond - do something differently. With the tools and perspectives found in this book, every 9-1-1 professional can more easily leave work and work, sleep better and chart a course for less stress and more happiness. Written by a former 9-1-1 dispatcher with the Los Angeles Police Department, the tools are tried and true. A short and accessible read, this book is found in 9-1-1 centers all across the country, praised for its easy-to-use takeaways and relatable voice. Perfect for reading while at the console. The primary author, Adam Timm, spent over 10 years as a 9-1-1 dispatcher and grappled with years of burnout before finding a way out. He now travels around the country offering training classes and consulting services through his company The Healthy Dispatcher.