Difficult Conversations: How to Discuss What Matters Most, Paperback Book, By: Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving About the Author: Douglas Stone is a principal at Triad (an international corporate education and organizational consulting firm based in Cambridge, MA), and a Lecturer on Law at Harvard Law School. Sheila Heen has been with the Harvard Negotiation Project for twenty years, teaching negotiation and difficult conversations at Harvard Law School and in Harvard's executive education programs. She is also CEO of Triad Consulting in Harvard Square, where she specializes in working with executive teams on issues where there is strong disagreement and emotions run high. She has worked with corporate clients on six continents, with the US White House, the Singapore Supreme Court, and with theologians with disagreements on the nature of truth and God. Visit Sheila and Doug's author page at www.stoneandheen.com, and Triad Consulting at www.triadconsultinggroup.com. Sheila's husband, John Richardson, also teaches negotiation -- down the street at MIT. He is the author of "Negotiation Analysis" with Howard Raiffa and of "Getting it Done" with Roger Fisher and Alan Sharpe. They are both schooled in negotiation daily by their three children.