DBC: Telephoning: Master the Key Communication Skills Required in International Business English

Telephoning aims to help learners of Business English develop the skills and language needed to deal effectively with business telephone calls, including mobile telephones and conference calls. The book and integrated audio CD practice language and skills in the following areas: Focus on listening; Making calls; Receiving calls; Receiving and leaving messages; Dealing with problems; Conference calls. Telephoning is designed for students with a pre-intermediate or intermediate level of English an