Benchmarking : A Tool for Continuous Improvement 9780471132066 Used / Pre-owned

CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal damage to the cover dust jacket may not be included minimal wear to binding most of the pages undamaged(e.g. minimal creases or tears) highlighting / underlining acceptable on books as long as the text is readable and markings are not excessive no missing pages. May be a former library book with usual treatments(e.g. mylar covers call stickers stamps card pockets barcodes or remainder marks). Extra components such as CDs DVDs figurines or access codes are not included. ISBN: 9780471132066 ISBN10: 0471132063 Contributors: Leibfried Kathleen H. J. McNair Carol J.