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shipment: 1.when you place an order, we will send the items within 24-48 hours once your payment is completed. 2.delivery usually takes between 3-10 working days for dhl,ups. (depending on customs and times such as christmas mail delays etc). 3.please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. these additional fees may be collected at time of delivery. we will not refund for refused shipments. if you have any questions about our products,contact us please.