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1,please make a complaint to you local express company(dhl,fedex,ups) as soon as you found damage of the parcel; 2,pls send us the ps of the damage about the appearance of the outside & the inside of the package & the quantity of the damaged goods. 3,when we get the proof,we will handle the problem as soon as we can. if you are satisfied with our items, please confirm the order in time and give us a 5 star..syi