30 Minuten Service Excellence
Описание
Exzellenter Service hei?t: den Kunden mehr geben, als sie erwarten. Wer sich im digitalen Zeitalter an die Spitze setzen will, geht ?ber die Ma?st?be der Konkurrenz hinaus und setzt eigene Standards. Denn digital werden wir alle sein. Den entscheidenden Unterschied macht in Zukunft noch mehr als bisher die Begegnungsqualit?t: herzlich, flexibel, kreativ, ?berraschend und innovativ. Service ist das beste Alleinstellungsmerkmal, das ein Unternehmen haben kann – und zwar in allen Branchen, von der produzierenden Industrie ?ber digitale Gesch?ftsmodelle bis zum Dienstleistungs-Sektor. Service Excellence ist Markenstrategie, Kundenbindungsstrategie, Digitalisierungsstrategie und Wettbewerbsstrategie zugleich. In diesem Ratgeber erhalten Sie konkrete Ideen, Werkzeuge und Praxistipps f?r diese vier Handlungsfelder und erfahren, wie Sie Ihr Unternehmen durch exzellenten Service zukunftsf?hig machen.
Характеристики
| age: | 0 |
| author: | Carsten K. Rath |
| genres_list: | 5061 |
| ISBN: | 9783956238000 |
| lang: | de |
| publisher: | Bookwire |
| series: | 30 Minuten |
| Тип: | book |
| Форматы: | FB2.ZIP,FB3,EPUB,IOS.EPUB,TXT.ZIP,RTF.ZIP,A4.PDF,A6.PDF,MOBI.PRC,TXT |
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