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all of our offers are backed by 100% satisfaction guarantee, if for any reason you are not satisfied, you can return your item(s) to us in its original condition for a full refund or exchange. before mailing the item back to us, please contact us for the detailed return exchange instruction so we can provide you with rma number. as soon hen we receive your item(s) back we will then refund your money for the purchase; please note that we cannot refund shipping and handling fees.