Учебник с диском Express Series English for Customer Care, Rosemary Richey | OXFORD

English for Customer Care is part of the Express Series. It is an ideal course for students in employment, who want to communicate better in English.
This short, intensive course can be completed in 25-30 hours, so students make progress quickly.
English for Customer Care can be used as a stand-alone course, for self-study using the interactive MultiROM, or alongside a coursebook such as International Express.Ключевые характеристики
Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subjectTip boxes in each unit include key language points, useful phrases, and strategiesSTARTER section at the beginning of each unit has warm-up and awareness-raising activitiesOUTPUT sections at the end of each unit encourage discussion and reflectionAnswers, transcripts, and a
glossary of useful phrases at the back of each
bookSelf-study material on the interactive MultiROM includes realistic listening extracts and interactive exercises for extra practice
English for Customer Care is suitable for people who have direct contact with customers in a variety of contexts, including hotels, banks, helpdesks and call centres.
Students learn the language skills, professional techniques, and specific strategies they need to communicate successfully in English with customers.
Each unit of English for Customer Care addresses the different forms of customer contact, such as face to face meetings, telephone calls, and written communication. The final unit presents the skills needed to solve problems and deal with customer complaints effectively.