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Уроки лояльности. Опыт компании «Southwest Airlines»: взгляд изнутри (978-617-09-3859-6 - 102458)

Уроки лояльности. Опыт компании «Southwest Airlines»: взгляд изнутри (978-617-09-3859-6 - 102458)

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sku: 122836170

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100.00 грн.

Shipping from: Ukraine

Description

Книга Лоррейн Граббс, президента компании «Lessons In Loyalty», адресована организациям и руководителям всех уровней. Цель ее — предоставить бизнес-лидерам инструменты и ресурсы для создания позитивной и продуктивной корпоративной культуры в рамках концепции: «довольный клиент начинается с довольного сотрудника».
Руководствуясь опытом многолетней руководящей работы в авиакомпании «Southwest Airlines», автор предлагает читателям многократно проверенные практикой уроки, неизменно подчеркивая необходимость при любых обстоятельствах высоко ценить людей, формируя тем самым лояльность сотрудников, преданность клиентов и высокую доходность компании.

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