Офигенно! Правила вау-сервиса, как это сделали мировые лидеры, Коробкина А.
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Пошаговое руководство по улучшению сервиса в компании. Книга затрагивает все направления, меняя бизнес изнутри. От миссии и ценностей компании к культуре сотрудников и настроения в общении с клиентами – теперь вы точно добьетесь впечатления на пять звёзд!
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