The Customer is always right: A cynical take on consumer relations.

More than just another essay about working in retail. This book explores perspectives from both sides of the counter— hilariously dissecting topics like the rules of tipping, how to make small talk with your cashier and shopping cart etiquette. Chock-full of 90’s pop culture references and side-splitting rants, this is the perfect book for anyone who’s ever worked in customer service, or just has a contempt for other human beings in general.