Smile: Sell More with Amazing Customer Service. The Essential 60-Minute Crash Course

Award-winning, quick, easy-to-read customer service and sales guidebook to help employers and employees instantly delight customers and dramatically increase sales or donations! Winner of 8 awards, Smile is a crash course (read it in 60-minutes or less) in customer service and sales (and fundraising).Packed with invaluable tips and advice, Smile’s simple, practical approach will help you sell more, starting today. A quick, 60-minute read, it could easily be the best one-hour gift you ever give yourself or your employees.You can read straight through or consult the Table of Contents to find the tips you most need to work on. If you’re using this book to train new employees or current staff, choose one or two customer service or sales concepts to practice each day or each week – it’s easy to implement! Don't have a training program or training manual? Let Smile be your trainer! Create profitable, lifelong customers in 60 minutes or less!Smile is perfect for young people too. Young people can use the book to help prepare for a job, or to get a head start in their business career.