Improving the Quality of Library Services for Students with Disabilities
Description
Discusses the circumstances affecting services for the disabled, and provides two versions of a data collection instrument, loosely based on SERVQUAL, that individual institutions can modify to reflect their particular needs. This book aims to assist libraries and other service components of academic institutions to adopt a proactive position.
Technical Details
| author: | Пітер Хернон |
| pages: | 248 |
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