Educating Your Clients from A to Z : What to Say and How to Say It [first edition]

Because veterinarians can't be the only ones providing client education, the entire veterinary practice team must work on building rapport with clients. Using 16 proven principles of communication as a foundation, Educating Your Clients covers 26 topics that will take you from A (appointments) to Z (zoonotic diseases). After reading this new book, your staff will truly know what to say and how to say it. Entertaining, well-organized, and easy to read, this resource is a perfect staff training tool for receptionists, assistants, and technicians. The information can easily be adapted and used by any practice on a daily basis.