Case* Method: Business Interviewing

Analysts, project managers, systems developers, consultants, and other business professionals can use the creative techniques outlined in this pragmatic guide. Whether developing information systems, performing business process re-engineering, or undertaking other business initiatives, this book is an indispensable guide to successful information gathering. Business Interviewing focuses on the techniques - on how to interview - giving you more time to concentrate on what is actually being said. Unique features of the book include: easy exercises to build skills in active listening, graphic notetaking and creative questioning; thought-provoking examples of important non-verbal communication signals to look out for and use; concise guidelines for all phases - planning, conducting, consolidating - interviews, feedbacks, and workshops with practical checklists; [and a] special chapter on when to apply the techniques to a business system development cycle.As a tool for personal skill development or as a training aid, the book serves as an easy to use reference to all aspects of business interviewing.